![]() ○○ Auto-Switch Source = off (in monitor OSD menu). ○○ Always Active - is it still set (in monitor OSD menu)? Is the hardware connection okay? Cables, plugs, pins? No damage?.Happened during these 6 days? Earthquake, tsunami, aliens, gremlins, There were no problems for 6 days and suddenly bang and black. We appreciate your feedback to which the consultant has the following reply: At your convenience, we look forward to hearing the feedback from your thank you very much for the helpful link. I will have user let me know tomorrow if problem is thanks very much for your update detailing your troubleshooting. I have turned the monitors to Always Active. I downloaded and installed the DisplayLink I ran the DisplayLink System Compatibility and it passed. V7.9 software (or later) on Windows verified the USB 3.0 and Intel graphics 520 drivers were updated. Resolution and refresh rate are correctly set. Recommends v7.9 software (or later) on Windows 10. You may update it directly from the DisplayLink web page: HP docking stations are using DisplayLink software. Rectify eventual problems.ĭocking station drivers. System Compatibility Check (7.7 M4) Opens a new window. Don't forget to install drivers mentioned under Optional Intel Driver Update Utility Opens a new window or Intel - Automatically.HP SoftPaq Download Manager Opens a new window.HP support web page Opens a new window for the.USB 3.0 eXtensible Host Controller driverĪre several options below on how to obtain drivers, which you can Install Enterprise hotfix KB2775511 (Windows 7). Uninstall Remote Differential Compression from Windows Features. Steps below do not take into account variations related to Windows versions.Ĭleanup Tool v1.2.0 Opens a new window utility and especially DeviceĬleanup Tool v0.5 Opens a new window. ZBook 14 G2 Mobile Workstation - QuickSpecsĮliteBook 840 G1 Notebook PC - QuickSpecsĮliteBook 840 G3 Notebook PC - QuickSpecs Opens a new window ![]() And most likely related to missing or old drivers. ![]() We have aįew of the 840G1 machines deployed and I just set up 2 840G3 for 2 newīSOD crash is an entirely different problem from the black HPZbook14 G1 and G2 machines, along with BSOD crashes. Please update it directly from the DisplayLink web page:Īt 5:49 PM: "IT_Tony, I'm having very similar issues with our System Compatibility Check (7.7 M4) Opens a new window.ĭisplayLink software. Two displays are enabled and correctly configured in Windows 10 as withĭocking station 3 displays are supported. It is crucial and make please sure that latest Intel USBģ.0 and Intel HD Graphics 520 drivers are installed. The log in screen turns black after user signs out Please follow for your case relevant instructions I have a feeling it could be similar or even identical Supports 3 independent displays if used with optional HP Ultraslim DockingĬertainly not hardware problem after your extensive testing. After sharing your issue with our consultant, he has provided the following feedback: thank you for your posting your issue here in Spiceworks and thanks to for his helpful feedback. ![]() Then again set Source Detection or DP Hot-Plug Detection mode to Always Active. Turn on the monitor and then press and hold the power button for at least 30 Reset monitor to the factory defaults via the OSD menu. If the above doesn't resolve the issue then: Input Control - DP Hot-Plug Detection - select.Source Control - Source Detection - select Always.Mode to Always Active, which depends on monitor model. Then change on the monitor Source Detection or DP Hot-Plug Detection Update chipset and graphics card drivers. The cause is DisplayPort detection issue on some graphicsĬards when monitor is connected to the computer via DisplayPort - DisplayPort HP display doesn't wake up or screen goes black with DisplayPort connection. Hello and please see the additional feedback from our consultant: ![]()
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